Five Star Service in the Mayan Jungle
Frequently Asked Questions
Passport holders from countries on Mexico’s no visa required list do not need to apply for a formal visa to visit Mexico. They may, instead, use a visitor’s permit, known as a FMM (Forma Migratoria Multiple).
If the country that issued your passport does not appear on the ‘no visa required list’, you should check with your nearest local Mexican Consulate for details of visa requirements before you travel to Mexico.
For countries that don’t need a visa, a Mexico Visitor’s Permit (FMM) will need to be filled out in place of a visa. This is a simple form: pick one up from the check-in counter at the airport and fill it out on the airplane before you land or you can acquire one at all land border crossings. If the airline you are traveling with does not have any forms at the check-in desk or on-board the plane, don’t worry, you can get one when you land in Mexico and fill it out before you line up to have your documents checked and stamped by the officials at the airport.
La Calma Tulum is a 90-minute drive from Cancun airport. After you leave the airport, follow the signs to Tulum/Playa del Carmen/Xel-Ha. Simply head south. After you pass Xel-Ha bridge (the one with floating balloons in the shape of fish), follow the road another 200 meters/620 feet and then turn right to Dos Ojos area (there is a big billboard with scuba diver, GPS: 20.315964, -87.367489).
Enter the private area that is secured by local guards and gate. Please, tell them you go to Casa Mateo and they will let you go without paying the entrance fee. Casa Mateo is the original name of the house.
Go straight from the entrance toward Dos Ojos cenote and turn right just before you would reach Dos Ojos cenote parking. You will find heavy wooden gate after about 500 meters /0.3 miles on the right side. This is the entrance to Casa La Calma.
See the map below for more information.
You have several options:
- Individuals and new group leaders – use a contact form on the main page or send us an e-mail. You may also check an availability here. We are here to answer any question about hosting your retreat and help you with all details.
- Long-term partners – try our new reservation system build for retreats! More information here.
- All windows are protected by nets against mosquitos.
- Every room has its own bathroom with hot shower.
- We do not have alarms but we may give you a nice wake up call :-).
- All outlets are 110V, US standard.
- Guests are not allowed to use hair dryers or any other high Watt appliances because they would suck all energy from our batteries. Sorry for that but we love to stay off the grid!
- We do not have an air-con but it is definitively not needed during high season (October-April) when the temperature is usually very pleasant in night – the house is shadowed by high trees providing natural cooling.
To be fully independent and move around without any constraints, we always suggest to rent your own car. The rental service is very reliable, reasonably cheap and navigation is super easy.
Well-known brands like Hertz, AVIS, Europcar and others are available right at the airport in Cancun or in Tulum. We recommend do find the best deal and book your car in advance via rentalcars.com or other popular sites. Pick up at the airport is usually much cheaper than in Tulum.
To reach further destination outside state of Quintana Roo, we highly recommend ADO GL buses at ado.com.mx.
If you do not prefer to drive a car, we can arrange a van with local driver. Prices depend on number of people in the van (8 PAX or 14 PAX max):
- Playa del Carmen: 2.100/2.640 MXN
- Tulum ruinas y Tulum cenro: 1.500/2.000 MXN
- Tulum ruinas – Playa Paraiso y centro: 2.100/2.400 MXN
- Playa Paraiso: 1.500/2.000 MXN
- Akumal: 980/1.180 MXN
- Cancun zona hoteliera: 5.100/6.540 MXN
- Coba ruinas y cenotes: 3.000/3.700 MXN
- Chichen Itza – cenote Ik Kil – Valladolid: 4.500/5.500 MXN
You can easily withdraw your cash in one of many ATMs in Tulum or other cities. We recommend ATMs of HSBC in Chedraui or ATMs in Scottia bank. Less popular brands may not be compatible with your credit/debit card.
We accept payments in cash (MXD, USD, EUR), transfers via Paypal or international bank-to-bank transfers. We do apologize but we do not accept credit cards due to limited on-site internet connection.
100% of price must be paid one month before arrival in case of groups or during check-in in case of individual guests. There are no exceptions.
In general, safety is not an issue for tourists anywhere in this region and you should be safe. The safety issues most people refer to are along the US and Mexico border and those places are a LONG way from the Yucatan Peninsula. That said, like any destination (including where you live) you still need to use common sense.
We live here with small children and feel safe. Dos Ojos, Tulum, beaches, and most of the places on Yucatan/Quintana Roo are safe for families and individual travelers.
The best way to approach this is don’t do anything you would not do at home.
We love to stay off-line and just be present, so we did not build a wifi in La Calma. If you need to be connected, you can:
- Use our shared iPAD with cell connection for free if necessary, although the connection is never fast and you may expect some outages as well.
- There is a wifi in Juanita’s restaurant, 5 minutes walking from La Calma
- Most of the restaurants in Tulum provide wifi access at no additional cost or you can use computer/printer/scanner in one of many internet shops in Tulum.
Emergency: Provide family relatives all contacts that you can find on our web page (fb, phone, e-mail) with instruction to contact us in emergency and we will find the way how to contact you as soon as possible!
You will find many laundry services in Tulum. The price for washing and drying is about 14 peso per 1 kg of laundry. We may collect and pick-up your laundry at no additional cost.
Here is our minimalist packing list based on our recommendation end experience. Please, add or remove items based on your needs and preferences.
TOILETRIES AND PERSONAL CARE
- Hairbrush or comb
- Shaving kit (products and gear)
- UVA/UVB for full protection
- After-sun aid (aloe gel)
- Nail clipper
DOCUMENTS AND MONEY
- Photo ID (driver’s license)
- Credit cards
- Medical insurance card
- Travel insurance
- Copies of important documents
- Emergency phone numbers
- SmartPhone + battery charger
- Go Pro camera + accessories
- Snorkeling equipment
- Personal selection of clothes
- Swim trunks/Swimsuit
- Cover-ups (sarong or pareo)
- Hoodie (it could be 15° C /60° F in the morning during winter)
- Beach towels
- Prescription medications
- Protection against mosquitos
You do not need to take your own soap, shampoo, and towels.
We do the best to minimise the impact on the nature:
- No pool = no wasting water, not using chemicals to have algae-free water
- Very low electricity consumption – own photovoltaic solar system, no connection to any coal/nuclear power plant
- Composting of food leftovers (mostly eaten by jungle animals)
- No tree cutting = only 3 large trees were cut to build our house
- Minimum negative impact on jungle flora and fauna – we do not kill animals except when they enter the guest rooms (very rarely).
- Conservation of water usage by using saving shower heads
- Trying to minimise utilisation of non-organic materials (cans, bottles, plastic…), non of this is left in the jungle, we regularly transfer all non-organic waste to landfill in Tulum (this needs an improvement, there is still no professional waste management company here, it hopefully will be changed soon)
- All waste from toilets goes to biodigestors where it is eaten by bacteria, and only pure, clear water goes out
- We recycle large water canisters used for drinking water (common practice in Mexico)
What we can still improve:
- Do not buy cans/bottles to avoid unnecessary waste – very difficult here
- Avoid plastic packaging – very difficult here
Bridge to Xel-Ha Entertainment Park
Entrance to Dos Ojos Area
Dos Osos cenote parking
La Calma Tulum